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Mitch Kooi, Loan Servicing Specialist

The Human 元素 Behind Our Success

米奇是谁??

He is a Loan Servicing Specialist who describes himself as “a determined team player with a process-oriented mindset.” He enjoys looking for process improvements to enhance both the member and employee experience here at 元素.

米奇是做什么的?

His primary role is to solve problems. Whether it is an internal process that can be improved or a member concern, he is passionate about resolving issues to better the member experience. While his primary focus and responsibility is to work with members to resolve any issues they are having with their loan, he also takes care of vehicle titles and lien placement. 他州, “I am consistently working on improving the efficiency and effectiveness of our titling process to ensure 元素’ interests are secured.”

When did Mitch join 元素?

He joined 元素 in August of 2020. When looking for a position, he reached out to one of his mentors, who is one of our members, and his mentor immediately recommended that he do some research on 元素 once he mentioned that he was interested in finance. He noted, “it meant a lot to me that my mentor was so satisfied with 元素’ service. I thought 元素’ culture was a great fit for me and they offer many opportunities for professional growth.”

Why does Mitch enjoy working at 元素?

He says, “I enjoy working with the people at 元素. I have a great team that is always looking out for each other and loves to share knowledge. I have learned so much here and that will only continue. I appreciate the opportunities for professional advancement as well as the ability to bring process improvement ideas to management. Management is very receptive to process improvement ideas and gives you opportunities to present changes that you think can better the member and employee experience.”

Where can we find Mitch?

He is a lover of sports, especially football. In the fall, you will typically find him on his couch on Saturdays and Sundays watching games. He also enjoys golfing and getting together with friends and family.

What are some “fun facts” about Mitch?

  • He and his dad have a tradition where they go to one away Chicago Bears game a year together. His family does not live in 印第安纳波利斯, so it gives them an opportunity to watch a game together and check out a new city and stadium.
  • He loves food and getting a chance to try new restaurants. 他惊呼道, “I used to be a very picky eater, but I got over that once I realized how much good food I was missing out on!”

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